Advanced Features

Advanced Services

• Presence

  • Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.

• FollowMe

  • The extension owner's mobile phone, home phone and office phone can ring in the same time when the extension is called. The caller is connected with the phone that first answers.

• Incoming Call Rules

  • Improves privacy protection, automates tasks, and increases users' productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations. Commonly used for day and night operations.

• Faxing

  • T.38 passthrough and endpoint support. Send and receive faxes without any problem even on poor quality connections. The full featured fax server can receive and send faxes over the email or using the web management interface.

• Conference Centre

  • Businesses can schedule conferences and have multiple conferences on their conference number. It supports one time conferences and recurring conferences. Conference participants can authenticate when they connect to the conference server. Real-time conference utilisation reports are also available in the interface. When you are out of office or on the road, you can still create or join existing conferences by dialling a phone number assigned to this feature.

• Dedicated Voicemail Number

  • A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages.

• Intercom / Paging

  • The new Intercom and Paging features are highly customisable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company can setup which extensions are allowed to use Intercom and Paging.

• IVR (Interactive Voice Response)

  • Create complex auto-attendant voice menus with multiple contexts, options and actions, allowing a caller to choose a department or user through the menu.

• Call Queues

  • Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company's resources utilisation, improve customer satisfaction, and even guarantee SLA terms.

• Call Queue Reports and Statistics

  • The detailed call queue reports and statistics are vital for call centre monitoring. The performance indicators, including call report, answered / unanswered report, call distribution report, agent report and status report help management optimise resources and business processes.